CONFIDENTIALITY

Client Privacy Statement

Last update: 17.01.2025

Your Privacy is Our Core Commitment

At VaultWise, we place your privacy and security at the heart of everything we do. As an Australian-based consultancy deeply rooted in digital asset security, we understand the critical importance of protecting your personal and financial information. Our mission is to empower you with confidence, ensuring your digital wealth is safeguarded through tailored, discreet, and robust solutions. Here’s how we uphold your privacy and trust:

Your First Step with Us From the moment you reach out to VaultWise, your privacy is respected. You can contact us without sharing personal details upfront—use a pseudonym or a non-identifying email address if you prefer. We make it easy to engage with us on your terms, ensuring your anonymity from the very start.
During Our Consultations Our one-on-one sessions, whether online or in-person across Sydney, Melbourne, or Brisbane, prioritise your comfort and security. When using screen-sharing tools, you control what’s visible. If sensitive information, like seed phrases or wallet details, needs to be discussed, we pause screen-sharing to protect your data. We never request or view your private keys or sensitive information during sessions, keeping your assets fully in your control.
Tailored Recommendations, Your Choice Our role is to guide, not dictate. We provide expert advice on hardware wallets, software, and security practices tailored to your needs and lifestyle. You decide what solutions work best for you—whether it’s a specific wallet or a private Bitcoin node setup. Your trust and autonomy are paramount.

Absolute Control Over Your Assets

At VaultWise, we believe true security means you hold the keys to your digital wealth. Our approach ensures you maintain complete control while we provide the expertise to keep your assets safe. Here’s how we do it:
No Access to Your Private Keys We never request, access, or store your private keys. This is a cornerstone of our commitment to your sovereignty and security. Your assets remain entirely under your control, always.
Secure Self-Custody with Confidence We guide you in setting up and managing hardware wallets, ensuring your private keys are stored securely. Our training empowers you with best practices to protect your wealth, tailored to your risk profile and goals.
Expert Guidance, Not Control Our team provides comprehensive education on secure key management, safe transaction practices, and robust backup strategies. We equip you with the knowledge to manage your digital assets independently, without relying on third parties.
Holistic Security Approach Beyond key management, we offer strategies for secure storage, transaction safety, and long-term asset protection. From multi-signature setups to inheritance planning, we ensure your wealth is safeguarded for the future.

Fortified Data Protection

VaultWise employs cutting-edge measures to protect your personal and financial data, giving you peace of mind in a digital world. Here’s how we secure your information:
Advanced Encryption All client data—personal details, documents, or records—is stored in encrypted systems using industry-leading algorithms. This ensures your information is unreadable to unauthorised parties.
Multi-Factor Authentication (MFA) Access to our systems is protected by multi-factor authentication, adding layers of security to prevent unauthorised access to your data.
Secure Data Transmission Any data shared with us, whether for consultations or backups, is transmitted through encrypted channels, ensuring end-to-end protection.
Proactive Security Updates We regularly update our systems to address emerging threats, applying patches and enhancements to keep your data secure against evolving risks.
Robust Data Breach Protocol In the unlikely event of a security incident, our comprehensive response plan ensures swift action to secure data, notify affected clients as required by Australian privacy laws, and prevent future risks.
Privacy by Design We collect only the data necessary for our services and retain it only as long as needed, adhering to Australia’s Privacy Act 1988 and global best practices for data minimisation.

Personalised Security Solutions

Every client is unique, and so are their security needs. VaultWise crafts bespoke solutions to protect your digital assets, tailored to your goals and circumstances. Here’s how we deliver:
Custom Security Strategies We work closely with you to understand your needs, designing a security plan that aligns with your lifestyle, portfolio, and risk tolerance. Whether you’re in Sydney or beyond, our solutions are built for you.
Protecting Your Digital Wealth From recommending secure hardware wallets to configuring private Bitcoin nodes, we help you implement best-in-class practices for asset storage, transactions, and backups—all while keeping usability in mind.
Self-Custody Training & Support Our in-depth coaching covers every aspect of self-custody, from secure setup to emergency recovery. We provide ongoing support to ensure you’re confident and prepared, whether you’re new to crypto or a seasoned investor.
Secure Payment Systems for Businesses For clients integrating digital assets into their businesses, we assist with secure payment gateways, transaction verification, and compliance with Australian regulations, ensuring seamless and safe operations.
Regular Security Reviews We conduct periodic audits of your custody setup to ensure it remains secure and up to date. Our proactive approach identifies potential vulnerabilities before they become risks.
Continuous Mentorship Security is an ongoing journey. We provide long-term guidance to adapt to new threats, technologies, and portfolio changes, keeping your wealth protected for years to come.

Seamless, Secure Communication

At VaultWise, we prioritise clear, prompt, and private communication to support your needs while safeguarding your information. Here’s how we connect with you:
Flexible Communication Options Reach us via phone, email, or secure messaging platforms like Signal, tailored to your preferences. Whether you’re in Melbourne, Brisbane, or beyond, we’re here for you.
Always Accessible Our team is available to answer your questions or address concerns promptly, understanding the critical nature of digital asset security. We treat every client query with urgency, ensuring you receive timely, actionable answers without delay.
Confidential Interactions All communications are handled with the utmost discretion. Whether discussing strategy, technical setups, or sensitive matters, your privacy is our priority.
Encrypted Channels We use secure, encrypted platforms for all correspondence, protecting your information from unauthorised access and adhering to Australia’s stringent privacy standards.

Ongoing Support for Your Journey

VaultWise is your long-term partner in securing digital wealth. Our commitment extends beyond initial setups, ensuring you thrive in the evolving world of digital assets. Here’s how we support you:
Continuous Guidance From technical queries to strategic advice, our team provides ongoing support to help you navigate self-custody, security updates, and portfolio growth with confidence.
Regular Check-Ins We stay in touch with scheduled updates and check-ins, ensuring your setup remains secure and aligned with your goals, whether you’re in Australia or overseas.
Industry Insights The crypto landscape evolves rapidly. We keep you informed with updates on emerging trends, technologies, and threats, empowering you to stay ahead.
Troubleshooting Expertise Whether it’s a wallet issue or a security concern, our team is ready to provide swift, expert solutions to keep your assets safe.
Privacy First, Always Your right to privacy is non-negotiable. We adhere to strict data protection standards, ensuring your personal and financial information is handled with care and compliance.
Tailored Mentorship As your needs evolve, we offer ongoing advice on advanced setups, inheritance planning, and estate security, ensuring your wealth is protected for generations.